These cash loading instructions are for using the EZCash Replenish Wizard instead of a balancing card at the ATM.
Cash Reset of ATM • This procedure should be done when you are removing all cash from ATM and loading a new cash cycle
Printing Cash Position from the EZcash Replenish Wizard (always start with this)
From your desktop double click on the Replenish Wizard icon and login as Replenisher.
Select the ATM you are going to perform the cash replenishment on.
The first screen the Replenish Wizard displays is the current cash counts for that ATM, select the Next button and it will prompt you to print these counts.
The next screen in the Replenish Wizard will ask you to Add Cash, Replace Cash and Start a new Balance Cycle or Continue to Coin.
Select Replace Cash and Start a new Balance Cycle then the Next button.
The next screen allows you to input the bill count or dollar value for each denomination for the cash you are loading. Input bill counts or dollar value the select the Next button.
If the next screen you come to displays coin information then select Skip coin.
The last screen you come to displays the current cash you have loaded into the ATM select Finish to print these totals.
Cash Reset Rear of ATM • This procedure must be done to maintain correct terminal counts in EZCash
Set the NORMAL/SUPERVISOR switch to SUPERVISOR.
This should bring you to the “Replenish” menu. NOTE: If the display shows a State of Health or Fault Status message, press the CNL or CLR key to access the “Select” menu. Then choose option (4) for the “Replenish” menu.
Select “Clear Cash” by pressing (5) then (ENT). This will clear the totals in the ATM and display zero counts for each cassette.
Press (CNL) to return to the Replenish menu.
Toggle the NORMAL/SUPERVISOR switch back to NORMAL, close the lid and wait for the ATM to come online.
Cash Add of ATM • This procedure should be done when ADDING CASH to a cash cycle NOT reloading with a new cash cycle
Adding Cash during a current cycle from the EZcash Replenish Wizard (always start with this)
From your desktop double click on the Replenish Wizard icon and login as Replenisher.
Select the ATM you are going to perform the cash replenishment on.
The first screen the Replenish Wizard displays is the current cash counts for that ATM, select the Next button and it will prompt you to print these counts.
The next screen in the Replenish Wizard will ask you to Add Cash, Replace Cash and Start a new Balance Cycle or Continue to Coin (if coin dispenser is part of ATM).
Select Add Cash then the Next button.
The next screen allows you to input the bill count or dollar value for each denomination for the cash you are adding. Input bill counts or dollar value the select the Next button
If the next screen you come to displays coin information then select Skip coin.
The last screen you come to displays the current cash you have added into the ATM select Finish to print these totals.
Look to see if the signature is printing on the app. If not, check to see if there is a space in the user signature file. There should be no spaces in the signature file. e.g c:\dragon\card sig.jpg is no good. c:\dragon\card_sig.jpg is fine.
NCR External Customer Support – 1-800-262-7782 Hardware Service Call 1. New Service Request 2. Status 3. Escalations Report a Software Problem 1. SYSTEM MANAGEMENT 2. PASSPORT 3. ATM 4. ITM 0. Operator As an example dialing 800-262-7782, Option 2, ...
“The ATM is Down!" This is what we are trying to prevent with the manual attached to this article. It’s a machine, you will have to have a backup plan to keep your business moving. The good news is that if you manage your EZcash ATM properly you ...
IN SCRAP DRAGON: Create a Cash Drawer Mobile Buyer Selects Drawer and then selects if they are paying by Cash or by Check IN SCRAP DRAGON: User Menu - Close Drawer - Enter Cash Remaining (Run Reports to See Drawer Activity)