OHDPS images not transferred or only top portion of image is received.

OHDPS images not transferred or only top portion of image is received.

This can usually be resolved just by reducing the capture resolution in the camera itself.  We had this issue with an Axis M1025 and we resolved the issue by reducing the camera capture resolution from 1920x1080 (16:9) to 480x360 (4:3),
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