Please first reach out to Scrap Dragon Support (1-855-937-2466) to confirm that you are on the latest release of Scrap Dragon Xtreme.
Next, you will need to set a Static IP for your network. Your internet service provider can assign you one if you don't already have a Static IP. Please let us know that Static IP address after completed.
Lastly on your router or firewall we need port 50002 (Scrap Dragon connection) and port 3332 (JPEGger connection) forwarded to the Scrap Dragon/JPEGger server IP address. For further security the Scrap Dragon Portal will come in from two IP addresses if you want restrict access: 71.41.52.50 and 173.227.154.147