Scanners
Fix Gemalto Scanner capturing image but not populating data
ID Scanner Troubleshooting: • close scrap dragon • go to C:\Program Files\Thales\Gemalto Document Reader SDK x64\3.7.1.18\Bin - open Reader Expo • see if the bottom progress bar either turns to yellow (Asleep) or green (ready) • if it doesnt load for ...
Gemalto with USB error in Device Manager
per George: Had a lot of trouble getting a Gemalto to work at a new yard with a new computer yesterday. Gemalto has blue light as if it was working but in device manager it had a USB error. Seemed like it was finicky with the USB or power coming from ...
Installing a Desko Icon Passport Snapshell Scanner P5
Instructions for installing the P5 scanner in Scrap Dragon Classic only, It is currently unsupported in SDX. The installation is straight forward. Login as an administrator. Install the latest Acuant SDK and make sure to check the boxes for both the ...
INSTALLING THE FUJITSU S510, S1500 TITLE SCANNER
Fujitsu S510, S1500 Install the scan snap manager only, then attach the scanner. I did the minimum install but you might want to also install the full version of adobe acrobat that comes with the scanner. During the install you will be prompted for: ...
WINDOWS CAN’T LOCATE CSSN800.DLL OR OTHER SCANSHELL DRIVERS
If the ScanShell driver files aren’t installed into Windows\System32 folder correctly by the SDK install, then they can be manually downloaded from Scan Shell Drivers. Extract the drivers into a local folder and install from there.
Calibration Paper for ScanShell Scanners
Please see attached documents.
HOW TO CREATE SCANSHELL LOG FILE
When troubleshooting a Scanshell Drivers License scanner, it is possible to create a log file of the processes. Create a folder named \cssnlogdir in the root of the C drive. A txt log file will be created for each day, as well as all scanned images. ...
SCANW.DLL IS NOT REGISTERED
When attempting to scan a driver’s license using the ScanShell 800, the system generates the error “ScanW.dll is not registered”. This does not occur when logged into Windows as an administrator. This error is caused by insufficient permissions on ...
SCANSHELL SDK DOWNLOAD
We no longer provide the link to download the ScanShell SDK as we are only allowed to provide this to customers that have purchased from us. Please contact our Help Desk for the latest version. Some versions of the SDK will cause the license image ...
ScanShell 800R Not Responding
1. Unplug the device 2. Close Scrap Dragon 3. Plug the device back in 4. Restart Scrap Dragon Issues with the ScanShell 800r not responding often occur because it is not configured properly in Windows. In Windows Control Panel; Devices & Printers, ...